Fulham Textile Studio’s Tufting Workshops Refund and Cancellation policy
We at Fulham Textile Studio understand that plans can change, so we’ve created a refund / cancellation policy that aims to be fair to both our customers and our business. Here’s how it works:
If you cancel:
If you need to cancel your booking, please notify us via email at least 12 days before your scheduled workshop. We’ll be happy to provide a refund, minus a £10 administration fee.
For bookings made less than 12 days before the intended workshop, please note that you’ve agreed to waive your right to cancellation and a refund when booking.
If approved your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please reach out to us here.
Up to one week (7 days) before your scheduled workshop, we can reschedule your booking. You’ll need to rebook another class within two weeks of your original date, and rescheduling can only be done once. After this period, we are unable to offer refunds or reschedule your booking.
For group bookings of more than 6 people, please note that these are non-refundable and cannot be rescheduled, so please be certain of your dates before booking!
For the avoidance of any doubt please be aware that gift cards are non-refundable.
If we cancel:
In the eventuality that we at Fulham Textile Studio are forced to cancel a class due to unforeseen circumstances, all affected participants will be notified immediately.
If your class / session has been cancelled by us, we will give you the opportunity of a full refund, the option to reschedule your class at another time.
Please don’t hesitate to get in touch with us if you have any questions!
We appreciate your understanding and cooperation.