Beanie There Done That! refund policy
At Fulham Textile Studio, we understand that plans can change, so we’ve created a refund policy that aims to be fair to both our customers and our business. Here’s how it works:
If you need to cancel your booking, please notify us via email at least 14 days before your scheduled event/workshop. We’ll be happy to provide a refund, minus a £10 administration fee.
For orders made less than 14 days before the workshop, please note that you’ve agreed to waive your right to cancellation and a refund when booking.
If approved your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please reach out to us here.
Up to one week before your scheduled event/workshop, we can reschedule your booking. You’ll need to rebook the next two available sessions, and rescheduling can only be done once. After this period, we are unable to offer refunds or reschedule your booking.
For group bookings of more than 4 people, please note that these are non-refundable and cannot be rescheduled, so be certain of your dates before booking!
For the avoidance of any doubt please be aware that gift cards are non-refundable.
Our refund policy exists because each booking reserves a spot in our workshop. If a booking is cancelled or rescheduled on short notice, it’s difficult for us to fill that spot, potentially resulting in a lost opportunity for another customer.
We appreciate your understanding and cooperation!Fulham Textile Studio